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Trouble Ticket Software System
Click here to request assistance
What does Trouble Ticket Software System offer you?
Creating a trouble ticket is as easy as sending e-mail, and the benefit is that each trouble ticket is saved within the application to review at anytime in the future. The Trouble Ticket Software System communication creates a permanent file of any request and provides monitoring and reminder emails until the task is complete. All managers of multiple staff will increase efficiency immediately with this tool. E-mails today are used for communicating general company information, personal mail, jokes, spam and viruses. Because of the many uses of trouble ticket system and problems with business e-mail, email is inefficient way of organizing workflow. The preferred solution is to use the Trouble Ticket Software System to exchange requests and monitor progress of projects.
Internal Organization and Management
The best part of the Trouble Ticket Software System is what it allows you to do for your own office's organization. In addition to handling customer communications efficiently, it also allows you to manage internal workflow. How many items "slip through the cracks" today? With the Trouble Ticket Software System, a work request will never be misplaced because it will remain in CRM for as long as the manager needs. Managers can easily view "pending" trouble tickets -incomplete work requests - and get a status update with a click of the mouse. In addition, a manager will also be able to track the efficiency of his or her employees by viewing their ticket and the time it takes to resolve them. The log of each ticket will remain in the system for viewing even after the ticket has been closed.
Smart Routing
CRM automatically routes trouble tickets, based on their content, to the appropriate department, which makes handling of issues faster. When a client needs help (technical support, sales, etc.), they can simply log into one central location, which assists them in making a request and then automatically sends the request to the department that handles it. This gives both clients and managers confidence that the proper people on the company's staff are handling the trouble ticket requests.
Other Useful Trouble Ticket Features
- Hire part-time staff or remote personnel - let them use your trouble ticket system; you can limit their access to sensitive information your full-time employees have.
- Log in anytime, anywhere in the world to a web based trouble ticket system.
- Automatic notification of new customer trouble tickets via e-mail or pager.
- Searchable database lets you easily find past trouble tickets by category.
- Since the trouble tickets software system is viewable by your entire staff, it's easy to reassign work or to have your staff pick up the tasks of an employee who is sick or on vacation.
- Customer contact feature allows you to easily send e-mail notifications to groups of customers.
Our TTS Software
- Customizable software
- Modular construction
- PHP MySQL
- Affordable and quick to set up
Click here to see an online demonstration of MediaVues trouble ticket system.
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