Trouble Ticket System
Trouble Ticket takes the finest features of the helpdesk, trouble ticket and and integrates them into a secure web based device that is powerfully productive yet very user friendly. This module takes support to a new level of effectiveness within any company. Trouble Ticket gives you a wide-ranging control and visibility of your customer’s support issues.
Trouble Ticket Provides the following features and functionality:

• Organizes and stores all support communications
• Displays all support request individually or by group
• Allows for updating of all support requests
• Tracks support actions, giving management a real-time picture of support status
• Stored support requests allows management to review how to improve support
• Support request are catalogued under customer identity

No technical knowledge is necessary for use of Trouble Ticket, because it uses a web based interface that is so intuitive you will be working in minutes. Trouble Ticket, needs only a few changes of e-mail settings, and to create users. Trouble Ticket is completely compatible with every current web and e-mail hosting service. Of course the system also comes equipped with it own email system.
Trouble Ticket is accessible from any computer with up to date web browsers and any Internet connection. No software needs to be downloaded to your network or computers. Trouble Ticket is a hosted software which can integrate its powerful features while our staff handles the support and maintenance. Security is handled by a SSL certification either ours or yours.

Powerful Help Desk Solution

• Simplify your support procedures
• Track issues to ensure resolution in the appropriate amount of time
• Review closed ticket to monitor the effectiveness of your team
• Improve customers support resolution

Support Management, Trouble Ticket & Help Desk
Efficiently track, route and resolve issues with Full Spectrum ticket management. Powered by a flexible workflow engine, Trouble Ticket can be customized to the unique needs of your organization. Whether you require your system to allow support reps to track the status and manage the progress of every trouble ticket, or a customer service solution that allows your end users to submit and track their own support requests through the support portal, Trouble Ticket software can meet your needs.

Customize Ticket Structure and Forms

• Customize trouble ticket software to the needs of your end users.
• Attach links, screen shots, and files to tickets to assist in explanations of trouble tickets